This section describes the intention and general approach of Virtual SmartPanel.
General Overview
The Virtual SmartPanel® (VSP) is the next evolutionary step of the Artist intercom journey, providing a gateway into Riedel’s new COTS server-based infrastructure and links to Artist-1024 to provide smart remote endpoints. A software version of the 1200 Series SmartPanel, the VSP offers secure remote intercom capabilities with the familiar SmartPanel interface, allowing seamless transition between physical and virtual panels.
The VSP offers a fresh and secure approach to user authentication with seamless integration with customers’ existing identity providers, ensuring a smooth transition and quick deployment. It also offers enhanced remote support features, such as Live View and Remote Control, empowering administrators to monitor key status and resolve issues in real-time. A user-centric licensing model offers users access across multiple devices with a single subscription, enabling seamless transitions between platforms. This flexibility extends to the intercom configuration, where each user can manage multiple profiles, effortlessly switching roles between productions without requiring additional setup from the engineering team.