Use this section to interpret Portal controls, roles, statuses, and terminology or to diagnose a workflow that did not produce the expected result.
Reference Pages
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Page |
Purpose |
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Understand Portal areas, permission assignment, effective capability, and least-privilege recommendations. |
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Look up Portal help text and practical guidance for fields and controls. |
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Work through Sign-In, Customer Account, Device Identity Lease, upload, Flex, Device Group, and License File problems. |
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Interpret licensing terms used by the Portal and this manual. |
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Confirm whether a Product Version is supported for Online or Offline Activation through the Portal. |
Status Interpretation
Always interpret a status in the context of the current Customer Account and Device. In particular:
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A Device Identity Lease warning requires review of the displayed expiration.
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Activation Confirmed applies to the displayed License File record.
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Ordered Options and Resolved Options provide different entitlement views and must not be treated as interchangeable.
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An empty Device Groups Page or Flex Page can reflect Customer Account data rather than a Portal issue.
Riedel Customer Success Requests
Direct every support request or Portal issue to Riedel Customer Success. Record the exact error text and UTC timestamp, but mask customer identifiers in general screenshots. Transfer complete Serial Numbers, Request Files, Manual Identity Lease Confirmations, and License Files only through an approved secure method.