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Riedel Licensing Customer Portal Overview of the Portal, its audience, main areas, workflows, safety rules, and support process.
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General Information Explains Portal capabilities, licensing methods, supported products, account boundaries, permissions, and status meanings.
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Access and Sign In Covers signing in and resolving initial access or missing-Device issues.
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First-Time Registration Explains email verification and Portal credential creation.
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Reset a Password Covers resetting a forgotten password through email verification.
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Switch Customer Accounts Explains changing the active Customer Account without transferring Devices or entitlements.
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Portal Home and Account Context Explains the Home Page, Portal areas, Account Selector, and safe navigation.
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Find and View Devices Explains searching, filtering, opening, and reviewing Devices.
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Device Details and License Status Covers Device identity, leases, Options, License Files, and available actions.
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Online Activation and Renewal Explains automatic licensing through the Riedel Online Licensing Service and Portal verification.
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Download License Files Covers creating, downloading, applying, confirming, and securely distributing License Files.
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Offline Activation and Renewal Explains manual Device Identity Lease exchanges using Request and Confirmation Files.
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Manual Host Signature Licensing Covers uploading Host Signature Requests and obtaining updated License Files.
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Rename and Group Devices Explains renaming Devices and assigning them to Device Groups.
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Manage Device Groups Explains reviewing, creating, editing, deleting, and assigning Device Groups.
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Flex Licensing Explains assigning, unassigning, confirming, or cancelling Flex Option changes.
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Manage Account Users Explains reviewing, adding, editing, and removing Account Users.
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Navigation, Permissions, and Roles Explains Portal areas, Account Selector behavior, permissions, and access requirements.
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Portal Fields and Controls Provides guidance for common fields, buttons, controls, and Portal messages.
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Troubleshooting Covers access, Device, licensing, upload, License File, and Flex problems.
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Glossary Defines key Portal, licensing, Device, account, and permission terms.
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Supported Products and Licensing Methods Lists Products, Models, and Versions supported by Portal licensing workflows.
Covers registration, sign-in, password reset, account selection, and initial access requirements.
Guides users through finding Devices, reviewing licensing status, and completing online, offline, and License File workflows.
Explains how to organize Devices into customer-defined groups for easier management and filtering
Covers assigning, unassigning, and managing Flex Options between supported Devices.
Explains how administrators manage Account Users, permissions, Flex access, and expiration-warning notifications.
Provides help for Portal controls, roles, statuses, terminology, supported products, and troubleshooting.