Use the Riedel Licensing Customer Portal to review licensed Devices, monitor Device Identity Leases, complete Online and Offline Activation and Renewal, download License Files, organize Devices, and administer Customer Account access.
Open the Portal at https://licensing.riedel.net/.
About This Guide
This living guide is for Technical End Users who view licensed Devices, manage licensing workflows, organize Devices, and administer Customer Account access in the Portal.
It applies to Portal workflows for Product and Platform Versions listed as Supported in Supported Products and Licensing Methods.
Intended Audience and Scope
This guide is for:
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Customer Account Administrators responsible for Portal access and licensing workflows.
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Operators who maintain Licensed Products and their Product-Side Licensing Interfaces.
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Account Administrators who control Portal access.
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Account Users authorized to reassign Flex Options.
Readers should be familiar with the Licensed Product and have access to the corresponding Customer Account.
The guide covers these customer-facing Portal areas:
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Home
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Devices
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Device Groups
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Flex
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Admin
It also covers the Sign-In, First-Time Registration, and Password Reset screens.
The Portal is shared by multiple Riedel Product Families. This guide documents Portal workflows and terminology; follow the Licensed Product manual for local licensing actions.
Start Here
If you are using the Portal for the first time:
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Read General Information to understand Online and Offline Licensing, Customer Account boundaries, and Portal roles.
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Confirm the Licensed Product, Model, and Product Version in Supported Products and Licensing Methods.
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Follow Getting Started to register, sign in, and confirm the Customer Account shown.
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Open Devices and Licensing to choose the correct Online, Offline, or License File workflow.
Find a Task
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Task |
Procedure |
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Register or sign in |
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Confirm Product, Model, and Product Version support |
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Choose a licensing workflow |
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Find a Device |
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Check Device Identity Lease or Option status |
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Complete Online Activation or Renewal |
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Create, download, or confirm a License File |
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Complete a Manual Device Identity Lease exchange |
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Complete Manual Host Signature Licensing |
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Rename or organize Devices |
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Reassign Flex Options |
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Add an Account User or change permissions |
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Interpret a field, status, or control |
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Resolve a problem |
Critical Operating Rules
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Confirm the current Customer Account and matching Device before any file exchange.
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Use only files generated for the matching Device and current request cycle.
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Complete the Product-Side licensing procedure and verify the expected capability after a Portal action.
Safety and Privacy
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Do not put credentials, personal information, or confidential site details in a Device Name.
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Treat Request Files, Manual Identity Lease Confirmations, and License Files as customer-specific operational data.
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Confirm that the Customer Account shown and the Device are correct before uploading a Request File or downloading a License File.
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Do not share screenshots that contain unmasked Serial Numbers, email addresses, IP addresses, or Customer Account identifiers.
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Treat all values shown in screenshots in this manual as examples; never use them as real identifiers or licensing data.
Support and Issue Reporting
Direct all Portal support requests, access issues, licensing problems, and suspected defects to Riedel Customer Success.
When opening a request, include the affected Licensed Product, Portal area, UTC timestamp, and exact warning or error text. Mask customer identifiers in general screenshots. Transfer complete Serial Numbers, Request Files, Manual Identity Lease Confirmations, and License Files only through an approved secure method. Do not send passwords or verification codes.