Most Account Users have access to one Customer Account and do not need this procedure. Use the Account Selector only when the Portal provides access to more than one Customer Account.
Switch the Current Customer Account
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Open the Account Selector in the Portal Header.
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Select the Customer Account that owns the Device or entitlement.
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Confirm the Portal reloads with the expected Devices and information.
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Verify the Customer Account and Device again before transferring a file.
The current Customer Account determines the visible Devices, Device Groups, Flex entitlements, Account Users, and License Files.
Switching the Customer Account does not transfer a Device, License, or entitlement. If the expected Device is missing, contact Riedel Customer Success.