A Hardware Panel Does Not Connect

Diagnosis

Scenario

A supported Hardware Panel is powered but does not register with the hi installation.

Observed Behavior

The panel remains unavailable in hi.

Possible Causes

Registration depends on the panel's power, commissioned address settings, server path, supported integration, and applicable license configuration.

Prerequisites

Operator checks require access to the panel's normal power and status indications.
Address, integration, and license checks require the administrator responsible for those settings.
Identify the exact panel model and use its documentation; connection and power requirements are model-specific.

Resolution

Operator: If the panel is connected but shows different content, follow A Connected Hardware Panel Shows the Wrong Preset.
If it is unavailable, confirm power using the model-specific Hardware User Manual page. If it has no normal power indication, ask the responsible administrator to follow that model's power guidance.
If the panel is powered, ask the network administrator to compare its commissioned network and server-address settings with Hardware Network Configuration.
hi administrator: Verify the device-specific connection values on the panel's Integration page. Use the exact model's documented values rather than another panel's defaults.
Confirm the required licenses and session capacity using the Licensing pages. For a license-related message, follow A Licensed Feature Remains Unavailable.
If the panel remains unavailable, retain its model, displayed address, Node state, and timestamps for Customer Support.

Verify the Result

Confirm that the panel registers, displays its assigned content, and reports the expected state in hi.

If the issue persists after these checks, contact Riedel Customer Success. Include the observations from this page, the Serial Number or Installation ID, the hi version, and a Backup and log export. See Customer Support.