hi human interface®
hi human interface®
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An Activation Warning Banner Appears

An Activation Warning Banner Appears

Diagnosis

Scenario

A persistent banner about hi activation appears at the top of the application.

Observed Behavior

The banner shows one of these messages:

  • "hi needs to be activated. Please connect your system to the internet, or perform activation manually from the Licenses screen."

  • "Alert: your hi activation will soon expire. Please connect your system to the internet, or perform activation manually from the Licenses screen."

  • "Alert: your hi activation has expired. Please connect your system to the internet, or perform activation manually from the Licenses screen."

Why This Happens

The banner compares the activation renewal date with the workstation's current time:

  • The first message appears when the date is no more than 31 days away.

  • The second appears when it is no more than 14 days away.

  • The third appears once the date has passed.

The "Licenses screen" in the message is System > Licensing. This banner is separate from the license-expiration banner and from the session-expiration warning.

Prerequisites

  • Record the message and the time.

  • Licensing checks require Licensing admin. Licensing-service access checks require the network administrator.

  • Do not change the workstation or server clock to remove the banner.

Resolution

  1. Operator: Record the message. If only one workstation shows the banner, compare that workstation's date and time with the other workstations.

  2. Licensing admin: Review License Status and record the installation identity and activation renewal date.

  3. If the installation should reach the licensing service, ask the network administrator to check the licensing service endpoints and corporate firewall requirements. Then review the status again.

  4. If the installation cannot reach the service, follow Renew an Offline License Identity Lease.

  5. If the confirmation is rejected or the date does not change, contact Riedel Customer Success with the messages and installation identity.

Verify the Result

Confirm that System > Licensing shows a renewal date more than 31 days away and that the banner no longer appears after a reload.

See Activation Warning.

If the issue persists after these checks, contact Riedel Customer Success. Include the observations from this page, the Serial Number or Installation ID, the hi version, and a Backup and log export. See Customer Support.