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A Snapshot Is Missing Expected Connections

A Snapshot Is Missing Expected Connections

Diagnosis

Scenario

You add Destination Ports or capture selected Ports, then inspect the saved Snapshot.

Observed Behavior

Some intended Destinations or connections are absent from Connections.

Possible Causes

The saved scope is limited by the selected Ports and component types. Control Panel capture saves only Ports visible to the current user. Both Add ports and Control Panel capture store information only from online Nodes.

Caution

Add and update can replace existing saved connections with current live state. To preserve existing saved values, clear every component checkbox so that the button reads Add.

Prerequisites

  • Adding or updating saved items requires Snapshot admin and the required Tag access.

  • Capture from the Control Panel also requires Control Panel access and Tag access to the Ports being captured.

  • Identify the missing Destinations and the Snapshot you intend to change.

  • Preserve existing saved connections unless replacing them with current live state is intended.

Resolution

  1. Snapshot administrator: Review Connections and identify the missing Destinations by name.

  2. If a Destination's Node is offline, follow A Node Remains Offline or Unreachable before capturing again.

  3. If a Port is not visible to your account, follow An Expected Port Is Missing. Control Panel capture cannot include Ports outside your visible scope.

  4. If the Nodes are online and the required Ports are accessible, use Add ports to add the missing Destinations. Review any prompt concerning existing saved connections before proceeding.

  5. When capturing from the Control Panel, confirm the intended Ports are selected and the connection component type is included in Add to snapshot. If that type was omitted, repeat the supported capture with the intended scope.

Verify the Result

Confirm each intended Destination and its saved Source in Connections. Do not recall the Snapshot solely to test whether capture succeeded.

See Add Destination Ports to a Snapshot and Create a Snapshot from Selected Ports.

If the issue persists after these checks, contact Riedel Customer Success. Include the observations from this page, the Serial Number or Installation ID, the hi version, and a Backup and log export. See Customer Support.